Join me on Twitter!

Wednesday, 17 November 2010

Customer Care On Twitter - Thumb Rules

  • Always use CRISP yet SIMPLE language in your communication
  • Never hesitate to use the words ‘PLEASE’, ‘THANK YOU’ & SORRY FOR THE INCONVENIENCE’ where applicable
  • Always address yourself as ‘WE’ when representing a brand
  • PROOFREAD your typed 140 characters thoroughly before tweeting. A tweet once gone through can only be deleted from their server before the next refresh, which happens FAST
  • If not sure, always take a SECOND OPINION on which tweet to reply to & which to ignore
  • If someone is thanking you for resolving their problem, don’t hesitate to reply with ‘YOU’RE ALWAYS WELCOME :)
  • Twitter crowd is intelligent & can catch your bluff. Always be GENUINE, WARM & HUMBLE in every tweet that you choose to reply to, REGARDLESS of how much the person is trying to ridicule/abuse you
  • When there is a complaint & people gang up for it, never address the CROWD. Only address the person the complaint belongs to. On the other hand when people collectively appreciate your effort. THANK THEM ALL
  • Never ADDRESS anyone informally even if they get very warm & personal.
  • Never ever warn anyone against use profanity in tweets directed towards you. IGNORANCE is truly bliss!
  • Enjoy conversations. They are all HUMAN :)

7 comments:

ladynimue said...

Intelligent post ! and a good read for any one using twitter :)

sajeevkmenon said...

Thanks for those tips. Truly useful:-)

Anonymous said...

This is a very interesting site. The content is very informative and I am so glad that I dropped by. Thanks!

______________________________
Virginia Beach Roofing

Anonymous said...

Pleasant Post. This post helped me in my university assignment. Thanks Alot

youknowwhoright said...

love the post... As a Communication student like me, this kind of sensible post helps me alot.

youknowwhoright said...

So nice! Really helps, specially for a communication student like me! Now! Let's apply it! Obediently!

youknowwhoright said...

So nice! Really helps, specially for a communication student like me! Now! Let's apply it! Obediently!